Message from the host

It is a tremendous honour for me to welcome you all to the 2016 Quality Improvement and Experience Sharing Convention.

This is the first time CLP Power has hosted this prestigious and important event, and it is a particular privilege for us to take up the responsibility on this special 20th year anniversary convention.

I would like to extend my heartfelt thanks to all the participants who have given steadfast support to this meaningful event over the years, along with my colleagues from CLP Power and our co-organisers who have worked for months to make today’s gathering possible.

It also gives me great pleasure to welcome our new member Shui On Building Contractors Limited. We look forward to working with you and learning from your company’s good practices in our continuing journey of quality improvement.

Quality is one of the essential ingredients of Hong Kong’s success story. We live in a dynamic and sophisticated city where people take world-class amenities for granted – and that service-oriented culture means we must constantly and continually raise standards.

Our common vision is to continue to meet and exceed customer expectations to maintain Hong Kong’s outstanding competitiveness. This convention serves as superb platform for us to work together towards that goal and learn from each other as we strive for business excellence.

The theme of this year’s convention is ‘Smart Innovation, Quality Excellence’ which highlights a vital component of the challenge that I mentioned. Put simply, maintaining quality excellence requires constant change and innovation. We cannot afford to stand still.

Today, we will celebrate the innovation of our member companies and study the quality improvements that innovation has brought to their businesses.

I would like to warmly congratulate all of the teams who will share presentations with us today. Yours are some of the finest examples of innovation and quality excellence in Hong Kong, and your work will inspire and encourage more new ideas from us all to raise standards ever higher.

We at CLP Power have a long history of promoting quality excellence. We have served Hong Kong for 115 years and today we provide a highly reliable electricity supply to more than 80 per cent of the territory’s population.

In response to changing times, we are delivering smarter, greener electricity to our customers and constantly raising service quality to deliver an ever-better customer experience.

Innovation is at the heart of everything we do. Our Quality Control Circle Convention, which provides an internal platform for employees to suggest service improvements and innovation, has proved immensely popular.

On a personal note, I have been heartened and delighted to see so many of my colleagues share the company’s vision of progress and improvement and the pursuit of greater levels of service excellence.

CLP Power is committed to the goals and objectives of this convention and we will continue to give it our unwavering support as we pool knowledge and expertise and work together for a smarter, greener Hong Kong.

May I wish all of you here today a stimulating, thought-provoking and thoroughly rewarding convention.

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